With four adult children and nine grand children, family is a central focus for Pat and Bernie and owning the motel has given them the freedom to involve themselves in various family activities with Pat coaching and managing his children’s rugby, cricket, soccer and wrestling teams over the years.
Having a background in banking, providing superior customer service is deeply ingrained in Pat and Bernie and this focus on the needs of their customer has been carried forward to the motel. Their mission statement ” To consistently exceed guest expectations and make their stay a memorable and enjoyable experience” is not just a bunch of words but sums up sincerely held beliefs. That this is the case is evidenced by the many local and national awards won by the motel.
Pat and Bernie are highly regarded within the motel sector, being authorised mentors for the Motel Association of New Zealand providing advice and assistance to new and would be moteliers.
Both Pat and Bernie are heavily involved in their local community.Bernie is the local area coordinator for Neighbourhood Support and regularly comes up with ideas to foster a sense of community pride.
Pat is Chairman of the Hunters Corner business association and also chairs the Manukau Beautification Charitable Trust, an organisation that has in its nine years made Manukau a much better place in which to live.He has been on the local board of the Motel Association for fifteen years, being a past president and also serves on the Hospitality and Tourism Advisory Board at AUT University. In the past he has represented the motel industry on consultative committees for Qualmark, Tourism New Zealand, Auckland Tourism and Auckland Council.
A Rotarian since 1987 and a past president Pat is actively involved with several local lower decile schools and his efforts were rewarded with a Paul Harris Fellowship Award in 2004.
Pat is a Justice of the Peace and runs a weekly JP clinic at the local Citizens Advice Bureau.Pat and Bernie have made a commitment to annually donate a percentage of revenue each year to local schools and organisations such as the Salvation Army, Red Cross, Cancer Society and SPCA.
Pat and Bernie take a leading role in issues that impact on their community, regularly writing to MPs, Councilors and the media.Both are interested in sport, especially when their children and grandchildren play or anything involving New Zealand.Pat belongs to the local bowling club and until recently played competitive indoor netball.
Pat enjoys working in the garden and home decorating which is just as well as the Grange Lodge requires a good deal of maintenance. As an older property the motel needs extra work on it to sparkle and Bernie keeps a very close eye on this and is very proud that for the last two Qualmark inspections the property scored the maximum 5 for cleanliness.
In their spare time Pat and Bernie listen to music, Bernie liking heavy metal while Pat prefers Indie and punk. They both read extensively with Bernie preferring fiction and Pat politics, history ans biographies. Bernie knits and crochets and dozens of families have benefited from her talents as she knits shawls for new born babies.